Legal

Terms and conditions

1. Who you are contracting with

CEO Social Lab™ is a sole proprietorship. It is owned and operated by one person rather than a limited company, so there is no company registration number to quote. Throughout this document we call ourselves "the Lab", "we" or "us".

Our trading address is a private residential address, so we do not publish it. The owner's full name and registered address are held on record and are supplied on request, in writing, to any customer, regulator or legal representative who asks for them. Email hello@ceosociallab.com and we will provide them.

Withholding a home address from a public page does not limit your rights, and it does not make us anonymous. There is always an identifiable person legally responsible for this business, and a working inbox that reaches them. Correspondence is signed by the Lab because the brand is faceless, not because there is nobody behind it. We aim to reply within two working days.

2. What we sell

We sell digital products. Workbooks, templates, checklists, calendars, written systems and similar files. Everything is delivered as a download or a hosted file. Nothing we sell is a physical item, and nothing we sell is a subscription unless the product page says so in plain words.

Product pages describe what is included. If a product changes after you buy, you keep access to the version you bought and to any free updates we publish for it.

3. Buying and payment

• Prices are shown in US dollars and include any tax we are required to charge at checkout.
• Payment is taken in full at the time of purchase by our payment processor. We do not store your card details.
• Founding prices are genuine introductory prices. Our founding window closes on 30 September 2026 and prices rise on 1 October 2026. When we say a price rises, it rises. We do not display a struck through price we never charged.
• Your order is accepted when we send your delivery email, not when you submit the form.

4. Delivery and access

Access is granted immediately after payment, by email to the address you enter at checkout. If it has not arrived within one hour, check your spam and promotions folders, then email hello@ceosociallab.com and we will resend it.

You are responsible for entering a working email address and for keeping your download safe. We will resend files on request for as long as the product exists.

5. Refunds

You may request a refund within three days of purchase. Email hello@ceosociallab.com from the address you bought with and say you would like a refund. We do not require a reason and we do not ask you to prove you tried it.

After three days, sales are final, because the product has been delivered in full and cannot be returned. If something is broken, corrupted or not as described, tell us at any time and we will fix it or refund you regardless of the window.

Where you buy as a consumer in the UK or EU, you may have a statutory right to cancel digital purchases. By completing checkout and accessing the download immediately, you agree to begin delivery at once and acknowledge that this can end that cancellation right. Our three day policy above sits alongside it and does not reduce any right you have by law.

6. Licence, what you may and may not do

When you buy, we grant you a personal, non transferable, non exclusive licence to use the files inside your own business, for as long as you like.

You may: use the templates in your own work, adapt them for your own brand, and use them for client work you deliver yourself where the product page says client use is included.

You may not: resell, share, republish, upload to a shared drive outside your organisation, teach the material as your own paid course, or use it to train a machine learning model. One purchase covers one business. Team and agency licences are available at hello@ceosociallab.com.

7. Intellectual property

We own everything we make: the files, the frameworks, the wording, the CEO Social Lab™ name, the monogram and the site design. Nothing in these terms transfers ownership to you. You own the content you create using our templates.

8. Results, and what we do not promise

We publish what we tested and what happened. We cannot and do not promise that you will get the same outcome, because your market, offer, audience and effort are not ours. Full detail sits in the disclaimer, which forms part of these terms.

9. Acceptable use

Do not attempt to break, scrape or overload the site, do not impersonate the Lab, and do not use our material to mislead people or to promote hate, harassment or illegal activity. We may withdraw access from anyone who does, without a refund.

10. Liability

We provide our products with reasonable care and skill. To the extent the law allows, we are not liable for lost profit, lost revenue, lost data or indirect losses arising from your use of our products, and our total liability for any claim is limited to the amount you paid us for the product concerned.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

11. Changes to these terms

We may update these terms. The version that applies to your purchase is the version published on the day you bought. Material changes are noted at the top of this page with a new version number and date.

12. Complaints and disputes

Email hello@ceosociallab.com first. We would rather fix it than argue about it. If we cannot resolve things, these terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.